Archive for February, 2010

In praise of good customer service, part two

Friday, February 26th, 2010

A short while ago, I posted about the tremendously polite level of service I’d received in some Cambridge pubs. It’s probably more my style to verbally shred an establishment for failing to acknowledge the existence of customer service, but I’m returning again to lavish praise on another example of great treatment of punters.

This time, I’m actually going to praise a large company. This is a step out of my comfort zone here, so forgive me if this seems a little jaunty or unsure. It has to be said that the service I received from this company in the last week was, pretty much, excellent. That company is Orange.

Having toyed with the idea of getting an iPhone for some time, I ambled into the Orange shop in Cambridge on Wednesday feeling undecided. I said to the chap inside, Moe, that I might get one that day if I could have a free case to keep it in. He said he could ask the manager, but seemed reluctant to get my hopes up. I went to a few more shops in search of a nice case before returning to the Orange shop having failed to find one.

I asked Moe if he could persuade the manager to throw a free case in, and the manager quickly obliged. I went about setting up my new contract whilst the sales assistant explained everything really carefully, and made perfectly sure that I understood everything I needed to. He was polite, knowledgeable, and efficient.

To complicate matters, I requested that my old number be transferred over to my new contract. This, it was said, would take 24 hours. In fact, it took closer to 48, but this didn’t cause any major problems. However, I was trying in vain to connect to the 3G internet which provided the main incentive for buying the iPhone.

Cue the Orange customer service people. In fact, I think they have dedicated iPhone support people. No waiting on hold to speak to someone here – the chap on the other end answered swiftly, and he too was polite and explained everything I needed to do. He gave me some instructions, and said he would call back in a couple of minutes.

I carried out his instructions, and the phone worked as I hoped it would. He phoned back, and I thanked him for being so helpful. He asked if there was anything else he could do. Yes, this is his script – but he didn’t seem at all bothered to be performing it. Good for him.

I have paid what, for me, is a hefty sum of money to have my iPhone. As a result, I expect damn near perfect customer service from Orange; this is exactly what I have got. Kudos to Orange. (Not to forget the brilliance of Orange Wednesdays either). I am impressed. Maybe other companies might begin to treat their customers with a similar level of respect.

Have you lost weight?

Monday, February 22nd, 2010

Everyone on the Cambridge Primary PGCE course returned to the Faculty of Education today after being on placement for two months. A strange atmosphere was about the place, similar to that old feeling of returning to school after the summer holidays.

You feel yourself thinking ‘yes, I remember being here before’. It felt a tad like a dream where you find yourself in your old high school, as if The Faculty is an element of my past from which I’ve now moved on.

After the Professional Studies seminar (which refreshingly began at 11:00) someone asked me if I had lost weight.  Then other people asked. I must be looking considerably slimmer than I was before, which made me wonder about exactly how large I had become.

I knew I’d lost weight recently, but clearly underestimated how much I had lost. I went to Asda earlier this evening, and accidentally caught a glimpse of myself in the reflection of a giant window. It occurred to me that, yes, I’m essentially looking reasonably slim at the moment.

It’s been a while. When I gave up my job as a playworker to concentrate on the finals of my degree, I was exercising considerably less. It took me 45 minutes to walk to my job, and another 45 back, with three hours of excitable children to entertain in between. This makes you burn calories like an energy pyromaniac. Consulting history books in your bedroom or in the library does not have this effect.

Deciding to learn web design for a few months, and then temping in an office, is similarly lenient to any calories you consume. They are safe from being burnt – making your desk chair go up and down does not require many of the blighters.

But being back in school, and actually doing stuff, has caused my shape to become less round. I also have less boredom to deal with, and less time to resolve it by stuffing my face. Maybe this will do a little more justice to the fact that, at 22, I’m supposed to look as good as I ever will.

A toast to… Max Fayers

Sunday, February 21st, 2010

This toast has been a little while coming; tonight, my humble readers, we raise a glass to my dear brother.

For the last few years, I’ve made no secret of the the respect I have for Max. He’s hilariously funny, splendidly intelligent, amusingly mischievous, but above all, a terrifically nice chap with a pronounced sense of right and wrong. He’s also a little mysterious. You don’t second guess him.

He has a bright future ahead of him, and I’m positive he’ll continue to make me proud to be his brother. At the moment, he deserves all the success he’s met with.

We’ve not always got on perfectly, but perhaps that’s what makes me so happy when I reflect on how easily we get on today. He’s an immensely awesome guy.

Interestingly, I’m fairly sure he doesn’t read this blog. It’s highly likely that he may never find out that the honour of a toast has been conferred upon him. He deserves it nonetheless.  One and all, raise your glasses to Max Fayers.

In praise of good customer service

Saturday, February 20th, 2010

I’m often to be heard growling angrily about the lack of good customer service in all manner of establishments, so it’s with an immense sense of pleasure that I can report some examples of positive customer service.

The nods of appreciation are directed at a few pubs in Cambridge, where I have experienced very friendly service. The first is The Prince Regent on Regent Street. The second is The Mitre on Bridge Street. The third is the Alexandra Arms on Gwydir Street, and the last is The Empress (my local) on Thoday St.

In each of my last visits to these establishments, the reception was exceptionally warm. I hope that my experience is typical of others’, and think that it’s best to reward said establishments with further custom. Until further notice, these pubs carry my official stamp of approval.

I don’t actually have a stamp of approval per se, but if I did, these pubs will have been stamped by it.

William Morris, on Competition

Friday, February 19th, 2010

Just the other day, I noted a paragraph written by William Morris which argued against the notion of competition being the main driving force for progress.

Here’s another paragraph from Mr. Morris, still on the subject of competition, explaining the kind of evil he believes it to be. His words are un-minced:

Our present system of Society is based on a state of perpetual war. Do any of you think that this is as it should be? I know that you have often been told that the competition, which is at present the rule of all production, is a good thing, and stimulates the progress of the race; but the people who tell you this should call competition by its shorter name of war if they wish to be honest, and you would then be free to consider whether or no war stimulates progress, otherwise than as a mad bull chasing you over your own garden may do. War, or competition, whichever you please to call it, means at the best pursuing your own advantage at the cost of someone else’s loss, and in the process of it you must not be sparing of destruction even of your own possessions, or you will certainly come by the worse in the struggle. You understand that perfectly as to the kind of war in which people go out to kill and be killed; that sort of war in which ships are commissioned, for instance, “to sink, burn, and destroy”; but it appears that you are not so conscious of this waste of goods when you are only carrying on that other war called commerce; observe, however, that the waste is there all the same.

I must confess, I’m not sure my love for William Morris extends to agreeing with this analogy, but it does provide a wonderful insight into his thoughts on the matter.

Girls that go for the wrong guys, and vice versa

Friday, February 19th, 2010

I become bemused and exasperated in equal measure if I hear a girl state that they “always go for the wrong guys”. How can it really be that nice people are attracted to complete jerks? What is appealing about dishonesty and unfair treatment?

I was going to launch into a lengthy post which elaborates on what I think about it all, but I’m not sure I have an awful lot to say. I’d love to know why people find themselves attracted to nasty people, and why they don’t solve the problem.

It’s a strange phenomenon.

[I haven't gotten myself into a pickle which has caused this post, by the way. Just a couple of friends of mine have expressed this same sentiment recently.]

William Morris, on a frequent criticism of Socialism

Thursday, February 18th, 2010

I am an ardent socialist, but when I engage in debates about socialism, it is often critiqued with one particular viewpoint. This concerns the idea that competition is the main instigator of progress (which would be lacking in a socialist system).

I have always fervently disagreed with the view that competition primarily (or even alone) drives progress, and William Morris, writing towards the end of his life, beautifully summarises how I feel about that idea. Looky:

No one need think that Socialism, that is, a society of peace and mutual help, will destroy the energies of mankind or make dull days for the world. That human energy I believe to be irrepressible, and when there is no outlet for it in war and destruction and the injuring of our neighbours and waste of our own goods, when good fellowship has taken the place of competition, is it unreasonable to suppose that our energy will be turned into the channel of finding out how to make the best of the world instead of the second worst…

Could not have said it better myself.

If you take your own opinions seriously enough…

Wednesday, February 17th, 2010

Earlier today I was sat in Homerton College library, idling away some time by reading Prospect magazine, and a magazine I had not heard of called New Humanist. They both contain insightful and well-written articles, penned by prominent academics and thinkers.

Each issue contains a healthy dose of undiluted opinion. In most instances, this is double strength concentrate of opinion. Each writer is undoubtedly and entirely sincere about the subject they are discussing, which makes me question whether a magazine such as this is the best place to argue their point.

If you truly believe in something, you presumably wish others to hear your case, and wind up in agreement. You presumably wish as many people as possible to be exposed to your opinion, and to find themselves nodding thoughtfully as the inquisitive nature of your telling prose takes its effect.

Suppose my blog articles were tremendously brilliant. It’s a big supposition admittedly, but just suppose that they were so tremendous that I charged a £40 annual fee to read them, which a significant amount of people were prepared to pay. And suppose I were frustrated that more people did not agree with the (still supposing here) splendidly intelligent and coherent arguments which I laid out.

I would not have a just cause to be frustrated. I would have created a financial barrier which directly prevents people from reading my content. How could I expect society to progress from the publishing of my material whilst taking a conscious effort to restrict readers unless they forfeit a sum of money?

What I am saying is, to writers for magazines such as New Humanist, don’t be surprised if people don’t tend to voice an agreement for the great content you produce – they were probably never given a real chance to read it in the first place.

If you feel sincerely that your own thoughts and ideas could benefit the public, place them somewhere which means they can be easily read, cost-free, by anybody in the public.

A little update

Tuesday, February 16th, 2010

Hi blog followers,

I thought I’d let you know what I’m up to, just in case you wanted to know. If you don’t care, I’d heartily advise that you stop reading now.

The PGCE has been dominating my life with an unrelenting grasp on my time and attention. My second of three placements in school is now out of the way, and thanks to a brilliant mentor, went excellently. I have spent a whole half term in school, a considerable amount of that time was spent teaching, and now I am enjoying the reward of a post-placement week off. It’s tremendous.

Meanwhile, job applications are starting to become a consideration. I’ve decided on moving down to London for my first teaching post in September – dependent on securing a nice school to work in.

I’ve also been working away on the Homerton side of things, in my capacity as JCR and MCR PGCE Officer (Primary). It has been a pleasure to work with some really devoted and decent people to improve the service which can be offered to Homerton students by their unions.

I’m back in faculty on Monday, for a few weeks. It will be splendid to see so many familiar faces in one place again. Tis gonna be rather nice to be in Homerton, and something I’ll definitely be making the most of.

Finally, I’ve decided on another real effort to improve the kind of person I am. I think it’s always necessary to strive to be nicer, happier, more confident, etc. A friend of mine suggests this isn’t the right policy to adopt, but my previous experience of life was that of learning to relax and be happy, so I think it’s good to continue to learn how to be the person I want to be. As a result, I decided that I’d best be out of any relationships for a while in order to do this.

That’s about all there is to inform you of at the moment.

Valentine’s Cards for the Less Committed

Sunday, February 14th, 2010

Following a discussion in B.L.D.s on Mill Road yesterday, I realised the sheer business potential of a set of Valentine’s cards for people who are in relationships but who aren’t up to the ‘love’ bit yet. Or for people who wish to inflict a bit of wanton suffering on their spouse.

Here are some of the messages which could be used…

  • You make me want to use the L-word… I like you!
  • You’re alright I guess.
  • Love is a big word… so it’s probably best not to mention it for the time being.
  • Sometimes a card says it all… but sometimes it doesn’t.
  • We need to talk…
  • I love you, but I’m not “in love with you”. Actually, that first bit was a lie.
  • I can’t do this any more.

I’ll just send these off to Hallmark in a mo!