Posts Tagged ‘cambridge property lettings’

Cambridge Property Lettings Saga, Part 159

Tuesday, January 26th, 2010

There are so many bad things to say about Cambridge Property Lettings that I must be up to or beyond number 159.

My housemate Martin replied to their email which blamed our washing up for failing to let the house, overlooking the many faults with the house evident from their own neglect of it, and the fact that they seem to take a contemptuous tone when talking to student tenants. In this response, he apologised that we could not do the washing up to the standard which they expect us to do, simply by way of being courteous even to unreasonable individuals.

Today they replied. Their suggestion was, rather amusingly: hire a cleaner. Better than that, they happened to know one we could hire for £10 per hour.

Maybe they forget that, unlike them, we don’t earn thousands upon thousands of pounds by virtue of doing nothing all day. We earn nothing as trainee teachers (save a small bursary and a little loan) whilst being useful to society. They earn lots by performing a task which simply involves taking money from those who have little, and giving it to those with lots. They are worse than worthless; they hinder social progress.

It’s hard to tell sometimes if they are deliberately taking the mickey, and being a stereotypically dreadful letting agent. It seems more plausible than them actually believing that they offer a good service.

Presumably more to follow…

[Fortunately, I am up to page 8 for a Google search of Cambridge Property Lettings, raising the faint hope that other potential victims may realise the scale of their possible mistake before signing a pact with the devil].

Cambridge Property Lettings Strike Again

Monday, January 25th, 2010

The letting agent we rent our current house from is Cambridge Property Lettings. They are pioneers in the field of letting agent lousiness.

Let me remind you about the treatment we got from them when we were moving in (or trying to move in) to the house. I posted this as part of a blog on September 7 2009:

The lettings agent I’ve been dealing with are having the times of their lives scamming me out of money. Their website proclaims “minimal fees for tenants” whilst charging us £150 each to complete a form for them. They insisted that we couldn’t move in on the 28th August, but insisted with even more force that we had to be charged from that date. (You’d think that’s illegal, but apparently not). Meanwhile, in spite of the admin fees, they have sent a tenancy agreement around to us where they’ve not even spelt my surname correctly. And, upon reading the tenancy agreement, you soon discover that it’s a set of conditions that no prospective tenant should ever have to agree to, were it not for the fact that they’d essentially find themselves homeless if they didn’t submit to the unreasonable demands.

I was quite charitable there; I didn’t mention the patronising tone and attitude of contempt which truly defines their customer service. Anyhow, they decided a short while ago to begin the letting process for next year. We’d been here four months of our twelve month tenancy (though the original tenancy was only supposed to last until July, they seemed to sneak a couple extra months in), and they’re forcing us to decide if we want the house for the next year.

Few people in our position know whether they will be able to secure a job and remain in the area eight months in advance of their renewal time, but this is Cambridge Property Lettings, and it’s how they work.  It is totally unreasonable, but judging by the fees they charge to check a completed form, why not get new tenants whenever possible?

They have now showed a couple of groups round the house for next year, and earlier today I received a ’so-bad-it’s-funny’ email from one of their staff. The first paragraph explained:

Last week, we conducted several viewings at the house, as you know.  Unfortunately, the condition in which you are keeping the house has been commented upon by all the groups (even though they themselves were students) and has put them off taking the house.

They were referring to washing up, and a room ‘with so much on the floor it was not possible to go in’. This is funny on several counts. Firstly, the room they are probably referring to barely has a floor to walk on – that is how small it is. It is barely accessible anyway. Secondly, the washing up pales in comparison to the obvious signs that Cambridge Property Lettings don’t maintain the property as they should.

Where to begin? The unstoppable mould invasion on the bathroom because they won’t fit an extractor fan? The food on surfaces because there is no storage space in the kitchen? The fact that my room would have been freezing cold because the windows don’t close? The fact that the door of my room won’t close? The fact that they have left years of junk in the cupboard of our house and in the garden? The fact that one bedroom has no heating and another is tiny?

It’s just so funny that they think we’re to blame for this. Not their contemptuous tone towards others, perhaps?

Nope, apparently it was washing up wot did it.

More on Cambridge Property Lettings to follow soon. I’m not finished with these scumbags.

Cool Bloggings

Sunday, November 15th, 2009

At least 33% of my three-person readership has noticed the lack of blog posts within the last week or so. This is due to a couple of things – being back on a school placement and a rather hectic social calendar. I don’t have much to offer by way of updates, so here’s a quick round-up.

  • Cambridge Property Lettings visited the house to complete a routine check. Apparently, £1295 per month doesn’t allow tenants to attach posters to walls. Once again I am reminded that the property letting industry is reserved for amoral or immoral individuals who like making a lot of money for people who don’t need it by taking it from those who do.
  • School went well. I taught my first lesson, which was neither catastrophic nor groundbreakingly amazing.
  • I beat RON in the election for Homerton Union of Students Primary PGCE Officer, but did lose out to the constitution. Although nobody voted to re-open nominations, I fell five votes short of winning the post by the regular means. Instead, I have been ‘co-opted’, and hold the seat following a Gordon Brown-esque route to gaining a job.
  • I went to the fireworks on Midsummer Common here in Cambridge. They were impressive, but not as epic as the Christchurch Park display in Ipswich each year.
  • I have discovered how brilliant The Thick of It is and am continuing to watch the amazing Life series. (On iPlayer of course – we don’t have a telly in our house).
  • I went to Grantchester earlier today. Quite nice it is too – reminds me of the Cotswolds.

That’s probably about all. I good you bid day.

The Great Day of Woeful Customer Service

Monday, October 12th, 2009

Today, I have been witness to multiple counts of woeful customer service on the part of multiple companies. Beginning with the chronologically most recent, an email from our lettings agent:

Hi

Please would you let me know if Bristish Gas have been and serviced the boiler, as this is a legal requirement in letting the house to you,

many thanks

Seeing as we pay them a gazillion pounds rent every calender month, and they charged us two gazillion pounds of barely-legal admin fees when we moved in, addressing us with a ‘hi’ and making their legal requirement to provide a safe boiler seem like our responsibility is a little rich. How about ‘Dear Tenants’ or something more formal or professional? Along with the sloppy ‘Bristish’ Gas, and the general feeling of abrupt rudeness, you’d think a gazillion pounds a month would at least get you some respect or customer service. Apparently not, according to Cambridge Property Lettings.

Next up is Virgin Media. Our internet went down last Thursday. We phoned them asking for a fix on Friday, and they told us that nobody could come until 16:00-19:00 on Monday evening. Not that we would be in at this time. Alas, I walk at a ludicrously brisk pace from my first day on a placement, and get in for 16:15. They actually turn up at 20:00. This, after three phone calls where their call centres tried to fob us off onto a different call centre whilst we wondered where the heck their repairman was. Virgin Media’s customer service is as bad as everyone says, take my word for it.

Prior to this, it looks like the culprit is either EDF or N-Power. Our provider is N-Power, but the vans near to the following works were labelled EDF. A random power cut affecting our part of the street at 19:00 turns out to be planned essential maintenance. How did the residents find out? Not by being informed beforehand – that would of course be too professional. They asked the workmen.

Before this, about ten minutes before in fact, was Perfect Pizza’s turn to provide no discernible customer service. Me and my housemate ordered a pizza. 15 minutes we were told, but it took about another twenty after we’d arrived to cook my pizza and give my housemate a lukewarm one which had been sat on the side for the 20 minutes. It wasn’t even the right pizza.

And before this, Cambridge City Council. For some reason, they refused to recycle the stuff we left for them. We must not be conforming to some bizarre regulations which they’ve failed to let us know about. Now we have a mahoosive build up of recyclable material, and no car to transport it to a recycling facility.

Whatever happened to customer service and professionalism? It appears to have disappeared.

Trainee Teacher Diaries #1: Four walls and a roof

Monday, September 7th, 2009

As my teacher training fast approaches, my summer has been a relatively anxious one. I’m not nervous about my ability to teach, because I know it’s the right environment for me and I am confident in my natural talent for teaching. Instead, I have been stressing over matters of finance, administration, and housing.

Arranging finance via Student Finance England has been a hoot. As is customary, I applied several months ago, and am still awaiting some kind of confirmation that I will receive a loan. With my course starting in a week, money could become an issue. Never mind though, this is Student Finance England, and it’s what we all expect. They live in their own little bureaucratic bubble, where every named thing is constantly rebranded, and every paper trail leads either in circles or to insanity.

The administrative side has been a great laugh too. Both my university for next year, and the college that I will be a member of, supremely enjoy getting me to fill in masses of forms and send them in their direction. Some of them can only be partially completed by the time that they must be returned.

However, both of these considerably stressful processes are minute and insignificant in comparison to the lifespan-shortening stress caused by sorting out accommodation. As the university did not have enough room to offer accommodation to more than about half a dozen of the 200 or so people on the course, everybody has been engaged in a frantic search for a place to live. Everyone has to group into people who they may not get on with, whilst dealing with letting agents who are shark-like in nature, or would be if sharks were that unsympathetic and horrid.

The lettings agent I’ve been dealing with are having the times of their lives scamming me out of money. Their website proclaims “minimal fees for tenants” whilst charging us £150 each to complete a form for them. They insisted that we couldn’t move in on the 28th August, but insisted with even more force that we had to be charged from that date. (You’d think that’s illegal, but apparently not). Meanwhile, in spite of the admin fees, they have sent a tenancy agreement around to us where they’ve not even spelt my surname correctly. And, upon reading the tenancy agreement, you soon discover that it’s a set of conditions that no prospective tenant should ever have to agree to, were it not for the fact that they’d essentially find themselves homeless if they didn’t submit to the unreasonable demands.

I just want to be a teacher – a job which is beneficial to society – but I am punished for it by having all my money taken from me and given to people who are no better than financial leeches, who serve no useful purpose in society whatsoever, other than to illustrate what people should not be like. Teaching is remarkably fulfilling, but comes at a heavy financial price. I wish I could concentrate on teaching without having to worry about my own future prosperity, but this is the lot to which the government is content to condemn non-wealthy citizens who wish to start a career in the public sector.

It’s a good job I am determined to teach and have a conscience, or I would have long ago adopted the aim of screwing everyone over by being a rich letting agent.