Posts Tagged ‘impressive’

The Bread Shop

Friday, March 12th, 2010

A name like “The Bread Shop” leaves little room for ambiguity; a prospective punter should be in no doubt as to what kind of good is purveyed by this particular purveyor. (It’s bread, by the way).

The Bread Shop, St Johns Wood

The Bread Shop, St John's Wood

I stumbled upon this shop whilst a-wandering in the London borough of Westminster last Tuesday. I met up with a friend prior to an interview I had that day, and we rambled briefly around Regent’s Park and the immediate vicinity.

This is a good way of working up an appetite, and I had developed a rabid desire to devour a croissant. Imagine my joy when we happened upon this place.

Indeed, it sold croissants, but it had diverted me onto bigger and better things. In fact, they sell cold pizza for £3 which tastes of happiness. They also sell something called a “chocolate spritzcake”. I neglected to buy one at the time, which I am now regretting. I’m even looking lustfully at one on their website.

I later discovered that The Bread Shop has a few shops in the London area, but I think I’ll make an effort to return to this one if I’m about its environs in the future. I want a spritzcake. You pay top dollar at this establishment, but it’s worth it.

Deeeelicious. Om nom nom.

In praise of good customer service, part two

Friday, February 26th, 2010

A short while ago, I posted about the tremendously polite level of service I’d received in some Cambridge pubs. It’s probably more my style to verbally shred an establishment for failing to acknowledge the existence of customer service, but I’m returning again to lavish praise on another example of great treatment of punters.

This time, I’m actually going to praise a large company. This is a step out of my comfort zone here, so forgive me if this seems a little jaunty or unsure. It has to be said that the service I received from this company in the last week was, pretty much, excellent. That company is Orange.

Having toyed with the idea of getting an iPhone for some time, I ambled into the Orange shop in Cambridge on Wednesday feeling undecided. I said to the chap inside, Moe, that I might get one that day if I could have a free case to keep it in. He said he could ask the manager, but seemed reluctant to get my hopes up. I went to a few more shops in search of a nice case before returning to the Orange shop having failed to find one.

I asked Moe if he could persuade the manager to throw a free case in, and the manager quickly obliged. I went about setting up my new contract whilst the sales assistant explained everything really carefully, and made perfectly sure that I understood everything I needed to. He was polite, knowledgeable, and efficient.

To complicate matters, I requested that my old number be transferred over to my new contract. This, it was said, would take 24 hours. In fact, it took closer to 48, but this didn’t cause any major problems. However, I was trying in vain to connect to the 3G internet which provided the main incentive for buying the iPhone.

Cue the Orange customer service people. In fact, I think they have dedicated iPhone support people. No waiting on hold to speak to someone here – the chap on the other end answered swiftly, and he too was polite and explained everything I needed to do. He gave me some instructions, and said he would call back in a couple of minutes.

I carried out his instructions, and the phone worked as I hoped it would. He phoned back, and I thanked him for being so helpful. He asked if there was anything else he could do. Yes, this is his script – but he didn’t seem at all bothered to be performing it. Good for him.

I have paid what, for me, is a hefty sum of money to have my iPhone. As a result, I expect damn near perfect customer service from Orange; this is exactly what I have got. Kudos to Orange. (Not to forget the brilliance of Orange Wednesdays either). I am impressed. Maybe other companies might begin to treat their customers with a similar level of respect.

In praise of good customer service

Saturday, February 20th, 2010

I’m often to be heard growling angrily about the lack of good customer service in all manner of establishments, so it’s with an immense sense of pleasure that I can report some examples of positive customer service.

The nods of appreciation are directed at a few pubs in Cambridge, where I have experienced very friendly service. The first is The Prince Regent on Regent Street. The second is The Mitre on Bridge Street. The third is the Alexandra Arms on Gwydir Street, and the last is The Empress (my local) on Thoday St.

In each of my last visits to these establishments, the reception was exceptionally warm. I hope that my experience is typical of others’, and think that it’s best to reward said establishments with further custom. Until further notice, these pubs carry my official stamp of approval.

I don’t actually have a stamp of approval per se, but if I did, these pubs will have been stamped by it.

‘Utopias’ is back!

Thursday, January 14th, 2010

I must admit to a mild and nagging dissatisfaction resulting from my life as an undergraduate. True to form, I went to university with wildly high expectations; I was anticipating some kind of oasis of informed debate about all sorts of interesting things, but the reality was that most people were more concerned with last night’s ’shennanigans’ in Ziggy’s nightclub than discussing divisive aspects of historiography. Naive of me to begin with such outrageously elevated hopes, I’ll admit. Meanwhile, the university itself was frequently guilty of treating its students as customers from which to make profit than as their greatest potential asset.

However, I took one module at university which did live up to my expectations, and allowed me a taste of the fervent discussion I had hoped for. This module focussed on the juicy topic of utopia. What can be more strikingly interesting than historical and philosophical reflection on the quest for an ideal society? Not much, I would argue. The debate was massively encouraged by the blog which was set up by Sarah Rees Jones, the creator of the module, for precisely that purpose – and it was to my great surprise that I received an email today asking me to take part in the 2010 version. Anybody who knows me well may well have heard me singing the praises of this course of study, and there are many reasons I remain grateful to Sarah for creating it.

A look around the room I am currently sat in (my bedroom in Cambridge), reveals a collection of William Morris patterns attached to the wall above the fireplace, and a book of his patterns on the mantlepiece itself. The bookshelves to the left are swollen with the books from the module itself, but predominantly with all of the philosophy books I have enjoyed since my appreciation for philosophy was ignited during the Utopias module. William Morris’s presence is bolstered by a battered old copy of his utopian novel News From Nowhere (amusingly priced with extra ‘war costs’ of 1/8) and a large biography of his life.

I have often reflected slightly warily on the nature of a history degree from the University of York. The experiences of some of my co-historians made them feel that the academic staff didn’t have much time for mere undergraduates, although I think these lecturers must have been in the minority. I will always be keen to assert that a couple of individuals should undoubtedly be exempt from such criticisms. Namely, my then-supervisor John Cooper (who endured some of the implications of my suffering from severe depression during my first year of university), and Sarah Rees Jones. Sarah has that rare talent for being able to respect others’ opinions even if she is inclined to disagree with them.

Sarah, with something of the humility she always displayed, seems reluctant to believe that I intended to send an email expressing my gratitude to her for creating this module in the first place. This is not surprising – so few people ever thank others for their efforts, so why would I do so two years after I studied a module which she created? The least I can do is a blog post whilst I sit back and look forward to hearing interesting new discussions.

One of the best books I have ever read

Wednesday, October 28th, 2009

Last Saturday, during a long weekend returning to good ol’ Ipswich, my mum, dad and I went out for a coffee in nearby Woodbridge. Naturally, I did not partake in coffee-drinking, owing to my conviction that it smells pleasant but tastes like hell. The jaunts to Woodbridge have always been frequent since their branch of Costa Coffee opened to perpetuate my Dad’s addiction; I just love the place because they have a tremendous Oxfam bookshop there.

This particular purveyor of pre-owned literature is a favourite of mine. Whilst I was frequenting the establishment on Saturday, searching for something to distract my brain from compelling me to feast on more chocolate, my Mum managed to pick out a book and recommended it to me. I should here explain that my mum knows books. She knows them well. Your knowledge of books is inevitably vastly inferior to hers. She keeps the book industry afloat during hard times, and should essentially carry some kind of goodwill fiction ambassador title. On this occasion, the book brought to my attention was John Kennedy Toole’s A Confederacy of Dunces.

Over the next few days, it seemed increasingly like one of the best novels I have ever read. In the last year, I’ve read a few modern classics. Catcher in the Rye seemed somewhat overhyped, and the popularity of The Great Gatsby is mystifying. Confederacy of Dunces, meanwhile, is marvellous. The descriptive writing in the work is completely unparalleled, and the depth of the characters, and the richness with which you get to know them, is immense. Toole also manages to write in local dialect without producing a maddeningly dreadful load of prose, which is always an accomplishment.

The character of Ignatius J. Reilly, the book’s main instigator, is one of the most fascinating fictional creations I have yet come across. I defy you to read this book, and not to begin wording stinging criticisms of things in the eloquent-yet-verbose manner of Ignatius. Mr. Reilly’s way with words stops nowhere short of a total mastery of the English language. His words are as poetic as they are hilarious.

Mr. Toole himself committed suicide twelve years prior to the publication of this book. It is said that one of his chief reasons for doing so was his frustration that others did not share his view of the work as a comic masterpiece. This is ironic and tragic, and is yet further evidence of the blurred line between genius and insanity. The novel is a comic masterpiece. I certainly don’t remember reading a funnier book. To me, it’s on a par with The Hitch-hikers Guide to the Galaxy, which itself is truly outstanding. Aside from being funny, this book does well to put across the difficulty of an existence in which you believe in your own worldview, but find others rallying against it.

Right next to my copy of The Ragged Trousered Philanthropists, this book now has sacred status amongst my possessions.

All hail Zotero

Saturday, September 26th, 2009

Here’s another nerdy post. This time, I’m raving about an ingenious Firefox plugin called Zotero. Anybody who has completed an arts degree will know about the considerable pain caused by references and bibliographies, which vary widely in style and are easy(ish) to cock-up.

Zotero removes that excuse from the portfolio. Basically, you can input the details of any source, and it can output (in any chosen style) the references for you automatically. Better still, you can install an MS Word or Open-Office plug-in which helps it to auto-generate the bibliography from the citations you ask it to put in.

It is amazing, and means that when you’re writing an essay, you can actually concentrate on the important stuff. It can do a lot more than this besides, but the referencing thing is clever enough.

Steve Gibson demonstrates the fine art of being a good football club chairman

Friday, July 10th, 2009

I’m not quite sure what prompted me to write this post. It seems like a bit of a random one. Well, I tell a lie – I just read an article on the Indpendent’s football pages which talks of Gareth Southgate’s warning to clubs hoping to buy Stewart Downing. In this article, it notes that the long-serving Middlesbrough chairman, Steve Gibson, has a gentleman’s agreement with Downing that he can leave the club for the right fee.

Middlesbrough FC went down a mere couple of months ago, and a chairman more hot-headed than Gibson would have fired manager Southgate way before the confirmation arrived. Downing, meanwhile, represents Middlesbrough’s biggest talent. The actions of Steve Gibson towards both of these individuals would seem to demonstrate what an asset the chairman is to his club. A lifelong fan, and self-made millionaire, Gibson has become incredibly popular amongst the club’s fans and has seen them move into a better stadium. He has also brought them years of top-flight football, probably against the odds.

I think the calm way in which he handles the affairs of his beloved club should be an inspiration to chairmen around the country. Aside from their misfortunes during the 2008/09 season, his approach has been proven to work. He has successfully kept the fans happy by putting the club, not his own whims, first. If Marcus Evans is able to look after my dearly-loved Ipswich Town Football Club this well, I shan’t complain.

Shouldn’t you be doing something more important…

Wednesday, January 16th, 2008

…than looking at this page? If you feel that you should, but this doesn’t extend towards (a) doing your job, (b) completing your studies, (c) engaging in philanthropic work, or (d) anything else that you are contractually obliged or ought to be doing, then may I recommend The Big Think.

This is a rather curious site, and one can only suppose it will become somewhat successful too. Basically, famous contributors offer their considered opinions on certain subjects in the form of short videos. Not only does this provide for interesting viewing, but it can be inspiring too. You’re unlikely to leave the site with your thoughts remaining unprovoked having watched a few videos on topics that tickle your pickle. A friend of mine told me about this site, and I’m distinctly impressed. Pass it on.

Click here to get there.